Oakleafe-Claims-WalesOakleafe Claims - Insurance Wales
Oakleafe Claims

MR KINCH - REPUDIATED WATER DAMAGE CLAIM

the incident

Water damage to the kitchen of Mr Kinch’s cottage property had become visible over a number of months. When discussing the claim he had mistakenly used the word ‘dampness’ to the insurance loss adjuster on the day of his visit so insurers repudiated his claim (kicked it out) as damp is not an insured peril. They stated it was probably rising damp. They would not budge.

"I found Oakleafe online and they visited the next day. They had a technician with them who took a sample of the affected wall plaster and tested this for traces of sulphates and nitrates present in ground water. Instead traces of chlorine were found and this is linked to potable water which showed the damage was probably a leak from a cold water pipe."

How Oakleafe Claims Handled:
  • Tested the area to determine the type of water damage

  • Undertook a trace and access to locate the leaking pipe

  • Prepared and presented a quantified scope for reinstatement

  • Dried the property out with specialist equipment

  • Handled all calls and meetings with the Loss Adjuster

  • Arranged for contractors to repair the damage

The Final Result:

"What can I say? I had no claim when they arrived yet they had the expertise to prove it wasn’t rising damp and as a result I got a 21k settlement PLUS a food allowance as I wasn’t able to use the kitchen for the duration of the works. The team were fantastic and I particularly liked the Trackpro online system which I could log into when at work and see real time updates and pictures of the progress."

GET IN TOUCH

If you have been declined while trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.

YOU MAY BE GOOD AT NEGOTIATION BUT ARE YOU AN EXPERT IN INSURANCE CLAIMS?
DON’T TAKE THE RISK AND GO IT ALONE.

CALL OUR 24 HOUR INSURANCE CLAIM HELPLINE: 0292 252 1234

CONTACT NOW
envelopephone