Understanding Property Insurance Claims Differences in Wales and England

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Written By
Dean Goodwin
Last Updated
26 November 2024

The differences in property insurance claims between Wales and England:

While the legal framework for insurance is largely consistent across both regions, there are notable distinctions that influence claim frequencies and payouts;

  • regulatory policies,
  • weather conditions,
  • and geographic factors.

Wales experiences more weather-related claims due to its wetter, windier climate and mountainous terrain.

Recent regulatory changes in Wales, such as the 20 mph speed limit in built-up areas, demonstrate how regional policies can indirectly affect insurance matters.

Common claim types (water damage, fire, theft, weather-related) are similar in both regions, but their frequency and severity may differ.

Although specific property insurance data is limited, trends suggest slightly higher insurance costs in Wales compared to England.

Fast Facts: Welsh  Insurance Claims Trends Compared to England

General Insurance Trends

Some general insurance claim frequencies in the UK provide context:

  • Claims frequency for motor insurance (all types) is among the highest across various insurance products.
  • GAP insurance (Add-on) has one of the lowest claim frequencies at 0.34%1.
  • Home emergency insurance (Stand-alone) has a relatively high claim frequency of 33.70%

Insurance claims in England and Wales show some distinct differences, particularly in the context of motor insurance and the impact of policy changes.

Motor Insurance Claims

England

  • In England, motor insurance claims have been influenced by various factors, including rising repair costs and inflation. The motor insurance market has faced significant challenges, with a net combined ratio (NCR) of 114.6% forecasted for 2023. This indicates losses as insurers pay out more in claims than they receive in premiums.
  • As of early 2024, the average cost of car insurance in the UK, which includes England, was reported to be £941 annually.

Wales

  • A significant policy change in Wales was the introduction of a default 20mph speed limit on restricted roads in September 2023.
  • This has led to a 20% reduction in vehicle damage claims, contrasting with trends in England, where no similar reduction was observed.
  • The policy has also contributed to a decrease in road casualties, with reported casualties down by 32% on 20 – 30mph roads during the last three months of 2023 compared to the previous year.

Property Insurance Claims

  • While specific data comparing property insurance claims directly between England and Wales is limited, broader UK trends indicate that adverse weather conditions have significantly impacted property insurance claims.
  • For instance, insurers paid out £1.4 billion in property insurance claims due to storms and flooding during the second quarter of 2024.
  • These figures reflect general trends across both England and Wales.

Legal Framework and Regulatory Differences

Legal Framework

Although the legal systems in the UK differ, the law governing insurance in Wales and England is essentially the same. Most insurance policies are issued out of London and adhere to English law. Thus, the foundational legal framework for property insurance claims remains consistent across both regions.

Regulatory Differences

Wales has recently introduced specific regulatory changes that, while not directly impacting property insurance, highlight how regional policy changes can affect insurance claims. For instance, the nationwide 20 mph speed limit in built-up areas implemented in September 2023 has resulted in fewer vehicle damage claims. This demonstrates how localised policies can influence insurance matters differently in Wales compared to England.

It’s important to note that while these differences exist, the overall insurance landscape and regulations are largely similar between Wales and England, with minimal variations.

 


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Common Types of Property Insurance Claims

Understanding the most frequent types of property insurance claims can help you better prepare for potential issues. In both Wales and England, the common types include:

  • Water Damage: Often due to burst pipes or flood events.
  • Fire Damage: Resulting from electrical faults or accidents.
  • Theft and Vandalism: Break-ins and property damage caused by intruders.
  • Weather-Related Damage: Includes damage from storms, hail, and wind.

Although these types of claims are common in both regions, the frequency and severity can differ due to geographical and weather factors.

Loss Assessors Wales Oakleafe Claims

Weather and Geographic Factors

Weather Impact

The weather in Wales is notoriously wetter and windier compared to many parts of England. This climate leads to a higher frequency of weather-related property damage claims in Wales. Storms, heavy rainfall, and flooding are more common, necessitating robust insurance coverage for Welsh homeowners.

  • Flooding: Certain areas, particularly those near rivers or coastal regions, are more prone to flooding. This necessitates comprehensive flood insurance and can lead to higher premiums and more frequent claims.
  • Storm Damage: Wales is susceptible to severe weather, including storms that can cause significant damage to properties. This includes wind damage to roofs and structures and water damage from heavy rainfall.

Geographic Considerations

Wales’ mountainous terrain can also pose additional risks, such as landslides, which are less common in flatter regions of England. Homeowners in high-risk areas should consider these factors when selecting insurance policies and preparing for claims.

The rural and urban divide in Wales also influences property insurance claims:

  • Rural Areas: Properties in rural areas may face different risks compared to urban properties, such as higher exposure to natural elements, the potential for longer emergency response times, and different types of property usage (e.g., farmhouses, barns, etc).
  • Urban Areas: Due to their higher population density and socio-economic factors, urban properties might be more prone to theft, vandalism, and fire damage.

Average Claim Payouts and Disparities

Analysing average claim payouts reveals some disparities between Wales and England. While specific data on property insurance isn’t as readily available, trends in other insurance sectors can offer insights:

Higher Costs in Wales: Although not specific to property insurance, it’s worth noting Welsh homeowners often face higher insurance premiums. For example, car insurance premiums in Wales average £814.94 annually, nearly 3% higher than in England (£780.92). This cost difference can also translate to property insurance, potentially leading to different average claim payouts.

Tips for Optimising Your Insurance Claims Process in Wales

Welsh homeowners can take several steps to streamline their insurance claims process:

  • Document Everything: Keep detailed records and photographs of your property and any damage sustained. This documentation will be crucial when filing a claim.
  • Understand Your Policy: Familiarise yourself with the specifics of your insurance policy, including coverage limits and exclusions. This knowledge can prevent unwelcome surprises during the claims process.
  • Regular Maintenance: Conduct regular property maintenance to mitigate potential damage. Insurers may deny claims if they determine that negligence contributed to the damage.
  • Consult Experts: Engage professional help to assess damage and provide accurate repair estimates. Expert opinions can strengthen your claim.
  • Prompt Reporting: Report any damage to your insurer as soon as possible. Delays can complicate the claims process and lead to disputes.
  • Stay Informed: Keep abreast of regional regulatory changes that may impact your insurance coverage or claims process.

Stay Informed and Prepared

Managing the intricacies of property insurance claims between Wales and England can be challenging, but being informed is your best defence. Understand the legal frameworks, be aware of common claims and weather impacts, and take proactive steps to optimise your claims process. By staying educated and prepared, you can ensure that your property and peace of mind are well-protected.

If you’re a Welsh homeowner looking to safeguard your property, now is the time to review your insurance policies and ensure you’re fully covered. Stay informed, stay protected, and ensure your claims process is as smooth and efficient as possible.

We Can Help

Oakleafe Claims Wales have represented policyholders and managed their insurance claims since before the First World War. We have vast expertise and experience in both domestic and commercial insurance claims with thousands of satisfied policyholders who have received their deserved insurance settlement. With no upfront fees required, our internal data shows that insurance claims managed by professional loss assessors like Oakleafe can expect a settlement up to 40% higher than claims managed by the policyholder.

Book your complimentary consultation with our insurance claim professionals.

Our insurance claim professionals will explain the claim process to ensure you understand your options.
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